Terms of Service of Northstar Content Studio Ltd
Effective Date: 28 August 2026
1. Introduction and Acceptance of Terms
These Terms of Service (“Terms”) govern access to and use of the services, deliverables, websites, platforms, communications, and related offerings provided by Northstar Content Studio Ltd (“Northstar Content Studio Ltd,” “we,” “us,” or “our”).
By engaging Northstar Content Studio Ltd for any services, requesting a quotation, signing a proposal or statement of work, paying any invoice, or otherwise using our services, the client (“Client,” “you,” or “your”) agrees to be bound by these Terms, together with any proposal, estimate, order form, statement of work, or written agreement referencing them.
If you do not agree to these Terms, you must not use our services.
2. Scope of Services
Northstar Content Studio Ltd is a content-production business providing services that may include, without limitation:
- Brand storytelling and messaging;
- Video production and editing;
- Podcast production;
- Social media content creation;
- Copywriting and editorial content;
- Photography and visual asset production.
The exact scope, deliverables, timelines, formats, usage rights, revisions, and fees for any project will be set out in a proposal, statement of work, quotation, invoice, or other written agreement. Any work outside the agreed scope may be charged separately.
Unless expressly agreed in writing, we do not provide legal, financial, tax, or regulatory advice, and any content produced should not be treated as such.
3. User Obligations and Responsibilities
You agree that you will:
- Provide accurate, complete, and timely information necessary for us to perform the services;
- Obtain all rights, permissions, licences, model releases, location releases, music licences, and other consents required for materials you supply or request us to use, unless we have expressly agreed to secure them;
- Review and approve deliverables promptly and provide consolidated feedback within any agreed timeframe;
- Ensure that all materials, instructions, and content supplied by you do not infringe any third-party rights, violate law, or contain unlawful, defamatory, misleading, discriminatory, obscene, or infringing material;
- Use deliverables in a lawful manner and in accordance with any agreed licence, usage restrictions, or platform requirements;
- Maintain appropriate backups of any materials or deliverables supplied to you.
You are responsible for the accuracy, legality, and suitability of any claims, statements, figures, product information, or regulatory content included in your supplied materials or approved final content.
4. Payment Terms and Conditions
Fees, payment milestones, and any retainer arrangements will be specified in the relevant quotation, proposal, or statement of work. Unless otherwise stated:
- Invoices are payable within 14 days of the invoice date;
- Prices are quoted exclusive of VAT and any other applicable taxes, unless expressly stated otherwise;
- A deposit, advance payment, or milestone payment may be required before work begins;
- We may suspend work if any invoice remains unpaid after the due date;
- Overdue amounts may accrue statutory or contractually agreed interest and reasonable recovery costs to the extent permitted by law.
Unless expressly included in the fee, any third-party costs are payable by you, including but not limited to stock assets, music licences, transcription, travel, venue costs, casting, subcontractors, printing, software subscriptions, and paid media.
Quotes are valid for the period stated on the quotation or, if no period is stated, for 30 days from the issue date. We reserve the right to adjust pricing where project requirements, timelines, or specifications materially change.
5. Cancellation and Refund Policy
You may cancel a project by written notice. Upon cancellation:
- You remain responsible for all work completed up to the date of cancellation, including approved work in progress, committed third-party costs, and any non-cancellable expenses;
- Any deposit paid may be non-refundable to the extent it has been applied to reserving time, planning, onboarding, or other preliminary work, unless otherwise required by law or stated in writing;
- If a milestone has been invoiced or partially performed, we may retain or charge for the relevant proportion of the fee.
Refunds are only available where expressly stated in writing or where required by applicable law. Due to the bespoke nature of content-production services, completed or substantially completed work is generally non-refundable.
If we are unable to deliver the services due to reasons within our control, we will use reasonable efforts to reschedule, remedy the issue, or provide a proportionate refund for undelivered services, subject to our rights under these Terms and applicable law.
6. Liability Limitations
To the maximum extent permitted by law, Northstar Content Studio Ltd shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of data, or business interruption arising out of or in connection with the services or these Terms.
Our total aggregate liability arising out of or in connection with any claim relating to the services or these Terms shall not exceed the total fees paid by you to Northstar Content Studio Ltd for the specific services giving rise to the claim in the 12 months preceding the event giving rise to the liability, except where a different limitation is required by law.
Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.
We do not warrant that content will achieve any particular commercial result, audience response, platform approval, ranking, sales outcome, or performance metric.
7. Intellectual Property Rights
Unless otherwise agreed in writing:
- All pre-existing intellectual property, tools, workflows, templates, methodologies, software, know-how, and working materials owned or licensed by Northstar Content Studio Ltd remain our property or the property of our licensors;
- Upon full payment of all undisputed fees, you will receive the agreed licence or assignment rights in the final deliverables, subject to any third-party rights and any limitations stated in the relevant agreement;
- Drafts, unused concepts, source files, project files, and working materials remain our property unless expressly included in the deliverables or otherwise agreed in writing;
- You grant us a non-exclusive, worldwide, royalty-free licence to use any materials you provide to the extent necessary to perform the services.
We may retain copies of deliverables and project materials for our records, quality assurance, legal compliance, and portfolio reference, unless you request otherwise and we agree in writing. Any portfolio use, case study, or public reference to your brand or project will be subject to your prior written consent where required by law or by agreement.
You warrant that materials supplied by you do not infringe the rights of any third party and that you have the authority to provide them to us for the purposes of the services.
8. Data Protection and Privacy
Northstar Content Studio Ltd will process personal data in accordance with applicable data protection and privacy laws. We will only collect, use, store, and disclose personal data as necessary to provide the services, manage our business, comply with legal obligations, and enforce our rights.
Where we process personal data on your behalf, we will act in accordance with any written data-processing instructions agreed between the parties. You are responsible for ensuring that you have a lawful basis to provide personal data to us and to instruct us to process it for the agreed purposes.
We may use trusted third-party service providers, including cloud storage, project management, file transfer, analytics, and communications tools, subject to appropriate safeguards and confidentiality obligations where applicable.
For privacy-related enquiries, please contact us using the details set out in Section 12.
9. Force Majeure
Northstar Content Studio Ltd shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond our reasonable control, including but not limited to acts of God, fire, flood, pandemic, epidemic, industrial disputes, war, terrorism, civil unrest, power failure, telecommunications failure, cyber incidents, supply chain disruption, transport disruption, governmental action, or failure of third-party platforms or services.
Where a force majeure event occurs, we will use reasonable efforts to mitigate its effects and resume performance as soon as reasonably practicable. If the event continues for a prolonged period, either party may terminate the affected services by written notice, subject to payment for work performed and committed costs incurred up to the date of termination.
10. Changes to Terms
We may update or modify these Terms from time to time. Any changes will take effect from the date stated in the revised version and will apply to new engagements and, where permitted by law or contract, ongoing services.
We will use reasonable efforts to notify clients of material changes. Your continued use of our services after the effective date of any revised Terms constitutes acceptance of the updated Terms.
11. Applicable Law and Jurisdiction
These Terms and any non-contractual obligations arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms, subject to any mandatory legal rights that cannot be excluded.
12. Contact Information
If you have any questions, notices, complaints, or requests relating to these Terms or our services, please contact:
Northstar Content Studio Ltd
Northstar Content Studio, 2nd Floor, 18 Hewitt Street, Manchester, M15 4GB, UK
Email: [email protected]
Phone: +44 161 924 7583
13. Severability Clause
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, or, if such modification is not possible, it shall be severed.
The validity and enforceability of the remaining provisions shall not be affected, and the remainder of these Terms shall continue in full force and effect.
These Terms constitute the entire agreement between you and Northstar Content Studio Ltd regarding the subject matter hereof and supersede any prior oral or written understandings to the extent permitted by law.